Refund & Return Policy

Effective Date: July 8, 2026

Thank you for shopping with Andaaz Living.

Customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 calendar days of receiving your order if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, accessories, and any included materials.

  • Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

Returns will not be accepted for the following reasons:

  • Change of mind.

  • The product is no longer needed.

  • Personal preference or dislike of the product.

  • Damage caused by misuse, negligence, or improper handling after delivery.

  • Products that have been used, altered, or are missing original packaging.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging.

  • A brief description of the issue.

Once verified, we will arrange a replacement or issue a refund, depending on the circumstances.

4. Return Shipping

Customers are responsible for the return shipping costs unless:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product was defective upon arrival.

In these cases, Andaaz Living will cover the return shipping cost.

5. Refund Process

After receiving and inspecting the returned product, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–7 business days.

As we currently offer Cash on Delivery (COD) only, refunds will be issued through a mutually agreed method, such as a bank transfer or another suitable payment option.

6. Replacement Policy

Where possible, we may offer a replacement instead of a refund.

Replacements are subject to product availability.

If the requested item is out of stock, a full refund will be offered.

7. Order Cancellation

Orders may be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

If you need to cancel an order, please contact us as soon as possible.

8. Refused Deliveries

If a customer refuses to accept a Cash on Delivery (COD) order without a valid reason, Andaaz Living reserves the right to limit or refuse future COD orders from that customer.

9. Inspection of Returned Items

All returned items are inspected before a refund or replacement is approved.

If a returned item does not meet the eligibility requirements outlined in this policy, the return request may be declined.

10. No Warranty

Unless explicitly stated on the product page, products sold by Andaaz Living do not include a manufacturer or seller warranty.

This does not affect your eligibility to report items that arrive damaged, defective, or incorrect.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Andaaz Living

Email: hamidpriv22@gmail.com

Business Location: Karachi, Pakistan

Support Hours: 24 Hours

We are committed to resolving genuine issues fairly, efficiently, and with the best possible customer service.