Terms & Conditions

Effective Date: July 8, 2026

Welcome to Andaaz Living.

These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website.

1. About Us

Andaaz Living is an online store based in Karachi, Pakistan, offering Home & Kitchen products, accessories, kids' accessories, and other lifestyle products to customers across Pakistan.

For any inquiries, you may contact us at:

Email: hamidpriv22@gmail.com

2. Acceptance of Terms

By accessing our website, creating an order, or using any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions as well as our Privacy Policy, Shipping Policy, and Refund Policy.

3. Eligibility

By placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You are authorized to use the contact details provided during checkout.

4. Products & Availability

We strive to ensure that all product descriptions, images, prices, and availability are accurate.

However:

Product colors may vary slightly depending on your device's display.
Packaging may differ from product images.
Availability is subject to stock.
We reserve the right to discontinue or modify products without prior notice.

5. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR).

Prices may change without prior notice.

In the event of a pricing error, Andaaz Living reserves the right to cancel or refuse any affected order.

6. Orders

After placing an order:

You may receive an order confirmation.
Orders are subject to verification.
We reserve the right to cancel or refuse any order at our discretion.

Reasons may include:

Product unavailability
Incorrect pricing
Suspicious activity
Incomplete customer information
Repeated refusal of Cash on Delivery orders

7. Cash on Delivery (COD)

Andaaz Living currently accepts Cash on Delivery (COD) only.

Customers agree to:

Provide accurate contact details.
Be available to receive the parcel.
Make payment at the time of delivery.

Repeated refusal of confirmed COD orders may result in future order restrictions.

8. Shipping

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery times are provided for convenience only and may vary due to circumstances beyond our control.

9. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

Refunds are available only for eligible cases such as:

Damaged products
Defective products
Incorrect items delivered

Returns based on personal preference or change of mind are not accepted.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Brand name
Product descriptions
Images
Graphics
Icons
Website design
Text
Layout

is the property of Andaaz Living or its respective content providers and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Website Usage

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or viruses.
Interfere with website functionality.
Copy or exploit website content.
Submit false or misleading information.

Violation of these Terms may result in restricted access and legal action where applicable.

12. User Accounts

If user accounts become available on our website, customers are responsible for maintaining the confidentiality of their login credentials.

Andaaz Living is not responsible for unauthorized access resulting from customer negligence.

13. Accuracy of Information

While we strive to keep all information accurate, we do not guarantee that all website content will always be complete, current, or error-free.

We reserve the right to correct any errors or omissions without prior notice.

14. Third-Party Links

Our website may contain links to third-party websites for customer convenience.

Andaaz Living is not responsible for the content, privacy practices, or services provided by external websites.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Andaaz Living shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of the website.
Inability to access the website.
Delayed deliveries.
Product availability.
Technical interruptions.
Third-party service failures.

Our maximum liability shall not exceed the amount paid for the relevant order.

16. Indemnification

You agree to indemnify and hold harmless Andaaz Living, its owners, employees, affiliates, and service providers from any claims, damages, losses, or expenses arising from your misuse of the website or violation of these Terms.

17. Force Majeure

Andaaz Living shall not be responsible for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Floods
Fires
Government actions
Internet outages
Transportation disruptions
Strikes
Pandemics
Other unforeseen events

18. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Pakistan.

20. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Andaaz Living